Flow Communications

At Flow, we love it when our clients win awards. And when they’re being recognised for customer excellence, it’s twice as sweet.

Hollard Insure, the Hollard Insurance Company’s short-term insurance division, with which we work closely, last week clinched the Short-Term Insurance category of the Ask Afrika Orange Index Awards for the first time.

What makes this award all the more prestigious is the fact it is determined by the people who matter most: customers. When they say their experience is excellent, you’d better believe it.

But there’s more: not only did Hollard Insure win, its sister division, Hollard Life Solutions, also won the Long-Term Funeral Policy category – and Hollard finished 10th overall in the awards. That’s a really big deal, considering that 200 of South Africa’s leading brands in 31 industries participate in the Orange Index.

“I’m absolutely delighted that our customers have acknowledged our efforts to continuously improve our service levels!” said the head of customer excellence for Hollard Insure, Kwena Moabelo, in a statement after the awards.

“This wonderful accolade is testament to the hard work and commitment that every Hollard employee has put into providing our customers – and our broker partners, who serve them – with the best possible experience when dealing with us.”

Adel Kriel, head of marketing for Hollard Insure, concurs. She says, “When our customers and the brokers with whom we work choose us for customer excellence, as they have in the Short-Term Insurance category of the Ask Afrika Orange Index Awards, we know we’re getting it right. We’re very proud of this prestigious accolade, which spurs us on to even greater achievement in customer excellence.”

And here at Flow, we’re over the moon at this recognition for one of our most important clients.

“Big, pink Flow congratulations to Hollard for this awesome recognition!” says Flow MD Tiffany Turkington-Palmer. “Of course, we always knew they were excellent, but we’re supposed to say that – so it’s a different story when their customers do. Very well done, indeed!”

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