In an effort to improve interaction with our clients, instil confidence in our staff and give them lifelong skills, we recently took our frontline staff to a half-day seminar on effective telephone handling.
From L-R Khanyisile Shabalala, Tshililo Ragimana and John Kazembe
Khanyisile Shabalala, who doubles up as receptionist and cook, John Kazembe, gardener, graphic design student and receptionist, and Tshililo Ragimana who is Flow PR accounts executive attended the course in Bedfordview, Johannesburg.
It covered voice control, crisis management over the phone, how to conduct telephone conversations and take down important information.
Flow’s financial manager, Bev Strimer, said Flow thought it was important to train frontline employees as they are the ones who talk to clients first.
“We felt it would be great for them to have a training session on first impressions, the correct way to handle all telephone calls, meet and greet clients, and so on,” she said.
Khanyi expressed her gratitude to Flow for the opportunity to learn more about her job. She said, “We really appreciate what Flow has done for us, sending us on this course.
“We will grow and become the stars of Flow.”
John shared the same sentiments. “Thank you very much to everyone for this opportunity; it will open doors for us and help us in future.”
Tshililo was also grateful to Flow for the opportunity and said, “I learnt a lot from the training, thanks Flow.”